No Refunds Policy
Due to the digital nature of EXENTLY products, all sales are final and non-refundable. Once you receive access to our scripts, we cannot offer refunds under any circumstances.
Why No Refunds?
Digital products like scripts cannot be "returned" once delivered. Upon purchase, you immediately receive:
- Full access to the script files
- Installation instructions and documentation
- Access to our support channels
Because these items are delivered instantly and cannot be retrieved, we cannot offer refunds.
Our 30-Day Support Guarantee
While we don't offer refunds, we stand behind our products with a 30-Day Support Guarantee:
- Priority Support: Get fast responses to your questions within 30 days of purchase
- Setup Assistance: We'll help you get the script installed and configured properly
- Troubleshooting: If you encounter issues, we'll work with you to resolve them
- Configuration Help: We'll help optimize settings for your specific setup
- Update Support: Any patches or updates needed in the first 30 days are prioritized
Before You Purchase
Please ensure you understand the following before purchasing:
- You have a compatible Cronus Zen device
- You understand how to use Cronus Zen with your gaming setup
- You accept the risks associated with using third-party scripts
- You have read and agree to our Terms of Service
- All sales are final with no refunds
Technical Issues
If you experience technical issues with our scripts:
- Contact our support team immediately
- We will work with you to resolve the issue
- We provide updates and patches as needed
- Our support guarantee ensures you get help
Technical issues do not qualify for refunds, but we are committed to helping you resolve them.
Unauthorized Purchases
If you believe a purchase was made without your authorization:
- Contact us immediately with details
- Provide proof of unauthorized access
- We will investigate on a case-by-case basis
Disputes must be reported within 48 hours of purchase.
Chargebacks
Initiating a chargeback or payment dispute will result in:
- Immediate termination of your access
- Permanent ban from future purchases
- Possible legal action for fraud
Please contact our support team first to resolve any issues.
Game Updates and Compatibility
We regularly update our scripts to maintain compatibility with game patches. However:
- Temporary incompatibility after major game updates is possible
- We work quickly to release updated versions
- Updates are provided free to existing customers
- Temporary incompatibility does not qualify for refunds
Account Bans
Use of our scripts may violate game terms of service and result in account bans. We are not responsible for:
- Game account suspensions or bans
- Loss of in-game progress or purchases
- Any consequences from game developers
Account bans do not qualify for refunds. You use our products at your own risk.
Questions?
If you have questions about this refund policy before purchasing, please contact our support team. We're happy to answer any questions to ensure you're making an informed decision.
Contact Support
For support inquiries or questions about your purchase, reach out through our official support channels. We're here to help you get the most out of your EXENTLY scripts.